Expertise for your search
Your IT recruiting partner for
IT service and support
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An efficient IT service and reliable support are essential to ensure the operation of your IT infrastructure and guarantee the satisfaction of your users. indivHR supports you in finding the right Service and support specialists for your requirements - from 1st level support about : System administrators up to Network specialists.
With over 20 years of experience in IT recruiting We identify and place specialists to strengthen your IT services in a targeted manner - quickly, efficiently and precisely
Service and support specialists that we have successfully placed
1st level support specialists
We provide 1st level support experts who act as the first point of contact for technical problems. With experience in Ticket systems like ServiceNow, JIRA or Zendesk and sound knowledge of Windows, MacOS and Network environments they solve problems efficiently and ensure that more complex enquiries are forwarded quickly to specialist departments.
2nd and 3rd level support specialists
Our recruitment services find 2nd and 3rd level support specialists who analyse and solve in-depth technical problems. With expertise in Active Directory, VMware, Linux/Unix systems and Network configuration they ensure the reliable operation of your IT systems and provide support in the event of escalations.
: System administrators
indivHR provides system administrators who are responsible for the operation, maintenance and optimisation of your IT infrastructure. They have comprehensive knowledge of, for example Windows Server, Linux administration, Cloud integration and tools like Ansible or Puppetto ensure the stability and security of your systems.
Network specialists
We are looking for network specialists who specialise in the planning, implementation and operation of complex networks. With expertise e.g. in Cisco, Juniper and Fortinet technologies, Firewall and VPN solutions and Network security they optimise your infrastructure and ensure the smooth flow of data.
Service Delivery Manager
indivHR provides service delivery managers who are responsible for the planning, monitoring and continuous improvement of your IT services. With experience in e.g. ITIL, SLA management, ServiceNow or BMC Remedy they ensure efficient and user-orientated IT services.
Your way to the best service and support
Specialists
1. Requirements analysis: precision right from the start
Together with you, we analyse the requirements of your open position. We focus on technical skills such as Windows and Linux administration, Network security, SLA management or Service Desk Tools and industry-specific features. In addition to the Hard Skills we define the necessary Soft skillsto find candidates who fit into your company not only professionally but also culturally.
2. Targeted candidate search: active sourcing meets network
With Active SourcingWe use specialised recruiting tools and platforms to identify experienced service and support specialists. We also target passive candidates who are not actively looking for a job in order to attract the best talent for your requirements.
3. Professional and personal fit: quality instead of quantity
Our pre-selection includes an intensive examination of the professional skills in areas such as System administration, Network configuration, Active Directory and Firewall solutions and personal suitability. We assess whether the candidates will enrich your corporate culture and have the necessary service orientation and communication skills.
4. Presentation of the candidates: Precise and customised
You will receive targeted profiles from us with information on professional qualificationsproject experience and certifications (e.g. MCSA, CCNA, ITIL Foundation). Our transparent presentation enables you to make a quick and informed decision.
5. Support until you are hired: Your partner until you reach your goal
We support you throughout the entire selection process - from the presentation of suitable candidates to the contract negotiations. Our aim is to organise the process efficiently and ensure that your position is successfully filled in the long term.
Why working with us is the right choice
Our expertise, efficiency and individual support make us your reliable partner for your IT service and support recruitment.
Specialised recruiters
Our recruiters understand the specific requirements of modern service and support positions and know what skills your position requires.
Targeted candidate search
Through active sourcing, we actively approach the best service and support talents who perfectly match your requirements and also find those who are not actively looking.
Professional and personal examination
We screen candidates intensively for their technical skills in areas such as system administration, network security and SLA management, as well as their cultural fit.
Fast results
Our efficient processes enable us to present you with suitable profiles in a timely manner.
Long-term solutions
We provide service and support specialists who contribute to the long-term success of your IT services.
