General cancellation and rebooking conditions for training bookings

The following regulations apply to all training courses booked via our platform. By completing your booking, you accept the conditions described here.

1. cancellations

1.1 Cancellation is only possible in in written form by e-mail to trainings@indivHR.com possible. Verbal cancellations or cancellations via other communication channels cannot be considered.
1.2 Cancellation free of charge is possible, provided that it is made no later than 48 hours before the scheduled start of training is received by us.
1.3 In the event of a timely cancellation, you will receive a Voucher in the amount paid. This voucher can be redeemed within 12 months for any training course from our range. A refund in cash is excluded.
1.4 If the cancellation is made less than 48 hours before the start of trainingno refund or issue of a voucher can be made.

2. rebookings

2.1 A rebooking to another training course or an alternative date is only possible if the request is made in writing by e-mail to trainings@indivHR.com is provided.
2.2 Rebookings must be made no later than 48 hours before the start of the originally booked training can be applied for.
2.3 Rebooking requests received by us after expiry of the aforementioned deadline cannot be considered. In these cases, the regulations in section 1.4 apply.

3. non-participation

3.1 Non-participation without prior written cancellation or rebooking does not entitle the participant to a refund of the amount paid or the issue of a voucher.

4. exclusion of liability

4.1 We reserve the right to cancel training courses for reasons of force majeure, unforeseen events or due to illness of the trainer. In such cases, the participant will be informed immediately and either a refund of the amount paid or a rebooking to an alternative date will be made.
4.2 Further claims, in particular claims for damages, are excluded, unless there is intentional or grossly negligent behaviour on our part.

5 Validity of vouchers

5.1 The voucher issued as part of a cancellation is issued to the person who made the original booking. Vouchers are not transferable.
5.2 Vouchers are valid from the date of issue. Valid for 12 months. Unused vouchers expire after this period.

6. written form requirement

6.1 All notifications and enquiries in connection with cancellations or rebookings must be sent in writing by e-mail to trainings@indivHR.com be made in writing. Other means of communication (e.g. telephone, chat) do not fulfil the written form requirement.

Contact for queries:
E-Mail: trainings@indivHR.com
Phone: +49 89 255 55 288