Expertise for your search
Your IT recruiting partner for
IT service management
Efficient IT service processes are the basis of modern IT infrastructures. indivHR supports you in optimising your IT processes. suitable ITSM specialists to find - from ITIL specialists about ServiceNow experts up to SIAM Architects. Our experts optimise your IT services, ensure compliance with SLAs and contribute to the digitalisation of your IT processes.
With over 20 years of experience in IT recruiting we fill specialist and management positions in the field of IT service management - quickly, reliably and accurately.
ITSM specialists that we have successfully placed
ITIL specialists
We provide ITIL specialists who specialise in the optimisation and automation of IT processes. With in-depth knowledge of ITIL 4, Incident and problem management as well as the creation and realisation of Service catalogues they ensure that your IT services are provided efficiently and in compliance with SLAs.
ServiceNow experts
Our ServiceNow experts specialise in implementing, adapting and optimising IT service management platforms. With expertise in ServiceNow ITSM, ITOM (IT Operations Management) and ITBM (IT Business Management), they design solutions that seamlessly digitalise and automate your service processes.
SIAM architects (Service Integration and Management)
We find SIAM architects who coordinate multiple IT service providers under a consistent service model. With experience in Multi-vendor management, Service integration and Transition projects they ensure that all service providers work together smoothly and that the agreed service level targets are achieved.
IT Service Manager
Our IT service managers lead the implementation and continuous improvement of ITSM processes. They bring extensive knowledge in Change management, Configuration Management Databases (CMDB) and tools like BMC Remedy, Ivanti or ServiceNow with.
Compliance and audit specialists
We provide experts who specialise in complying with regulatory requirements and conducting IT audits. With their experience in ISO 20000, SOX and GDPR ensure that your IT services meet the highest security and compliance standards.
Your way to the best ITSM specialists
1. Requirements analysis: precision right from the start
Together with you, we analyse the specific requirements of your open position. In doing so, we focus on technical and process-related competences such as ITIL, SIAM, ServiceNow and Multi-vendor management and industry-specific features. In addition to the Hard Skills Together we define the necessary Soft skillsto find candidates who fit perfectly into your company, not only professionally but also culturally.
2. Targeted candidate search: active sourcing meets network
With Active Sourcingspecialised recruiting tools and platforms, we identify professionals with experience in ITSM processes and Service management tools. We also target passive candidates who are not actively looking for a job in order to attract the best talent for your requirements.
3. Professional and personal fit: quality instead of quantity
Our pre-selection includes an intensive examination of the professional skills in areas such as ITIL 4, ServiceNow implementations, SIAM models and Regulatory requirements (ISO 20000, GDPR) and personal suitability. We assess whether the candidates harmonise with your corporate culture and have the necessary communication skills and service orientation.
4. Presentation of the candidates: Precise and customised
You will receive targeted profiles from us with information on professional qualificationsproject experience and certifications (e.g. ITIL Foundation, ServiceNow Certified Implementation Specialist). Our transparent presentation enables you to make a quick and informed decision.
5. Support until you are hired: Your partner until you reach your goal
We accompany the entire process through to successful recruitment and are at your side as a sparring partner during the contract negotiations. Our aim is to organise the process efficiently and ensure that your position is successfully filled in the long term.
Why working with us is the right choice
Our expertise, efficiency and individual support make us your reliable partner for your ITSM recruitment.
Specialised ITSM recruiters
Our recruiters understand the specific requirements of modern ITSM processes and know what skills your position requires.
Targeted candidate search
Through active sourcing, we actively approach the best ITSM talents who perfectly match your requirements and also find those who are not actively looking.
Professional and personal examination
We intensively examine candidates for their expertise in areas such as ITIL, ServiceNow and SIAM as well as for their cultural fit.
Fast results
Our efficient processes enable us to present you with suitable profiles in a timely manner.
Long-term solutions
We fill positions sustainably and place talented people who will contribute to the long-term success of your ITSM projects.
